Merchants SA
Member since Apr 2021
Sponsored by: Job Funds JF11
Location: South Africa
Closing date: 20 September 2024
Salary: Unknown
Job type: Paid employment programme
Role description:
As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Role requirement
Responsibilities:
Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
Remain current on program and product information by being committed to continuous learning.
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Requirements
Matric / NQF Level 4 qualification
Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
6 Months Call Centre Experience required.
Previous International Call Centre Experience advantageous.
Strong command of the English language
Interactive customer service environment required
Related experience in the financial sector considered an asset.
Strong and developed oral and written communication skills, including typing, spelling and grammar.
Advanced knowledge of PCs and familiarity with system navigation.
Ability to work all required shifts.