Advert reference: midvl_000242
Advert status: Online
Apply by: 23 December 2022
Position summary
Industry: Government
Job category: Government and NGO
Location: Meyerton
Contract: Fixed Term Contract
Remuneration: R 117 000.00 p.a. (Fixed Term Contract for period of 36 months) Total package R117 000.00 p.a. (exclusive of any benefits)
EE position: Yes
Introduction
Midvaal local municipality invites suitably qualified candidates to apply for the advertised vacancy:
Job description
- Provide a comprehensive call centre agent function related to receiving and dispatching calls, registering complaints and providing feedback to customers
- Reach and exceed goals set by the municipality
- Enhance customer service experience in a professional and polite manner
- Ensure compliance with the municipality’s service charter, and turn-around times on complaints
- Perform any other related Ad Hoc tasks and duties as requested or required by management from time to time
Minimum requirements
- Grade 12
- Call Centre Support/Contact Centre and Business Process Support National Certificate (NQF Level 3)
- Fully Bi-Lingual (Afrikaans/English and one local language viz. IsiZulu or Sesotho)
- Computer Literate
- Valid driver’s license will be an added advantage
- Excellent communication, telephone etiquette and customer service skills
- Passionate, motivated and friendly individual
- Attention to detail, office management and excellent administration skills
- Knowledge of the Midvaal Local Municipality and municipal area will be a strong recommendation.
- 2-years relevant experience in call centre/customer service or similar pressurised environment dealing with complaints and inquiries, will be an added advantage
- Candidates that apply should note that the post is a shift position, times of shifts are:
- Day Shift: 06:00 to 14:00
- Afternoon: 14:00 to 22:00
- Candidates must reside within the jurisdiction of Midvaal Local Municipality
- Candidates must be able to travel to and from Midvaal Local Municipality
Sedibeng applicants will be given first preference
CLOSING DATE: 23 December 2022 at 12:00PM
REFERENCE NUMBER: MN 3457/22
Please note that transport and accommodation costs, to and from Midvaal, are not reimbursed. Midvaal Local Municipality is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender, disability). Candidates whose appointment will promote representivity will be given preference.
Benefits: Usual fringe benefits are applicable, unless otherwise resolved.
Candidates wishing to apply for this vacancy must register their application via the electronic job board PNET or via the Midvaal Local Municipality website. For any queries kindly contact Human Resources (016) 360-7440.
All shortlisted candidates will be subjected to background screening checks (verification of qualifications, criminal record checks and security vetting). Candidates with foreign qualifications must submit a letter from SAQA stating the equivalence of the qualifications.
Due to the large number of applications we envisage to receive, applications will not be acknowledged.
If you do not receive any response within three (3) months, please accept that your application was unsuccessful.
Midvaal Local Municipality, values privacy in terms of the Protection of Personal Information Act (Act No.4 of 2013 (POPIA) which is effective from 1 July 2021, personal information will not be disclosed to any third party, unless otherwise prescribed in the Act, following due process(es).
NB: THE COUNCIL RESERVES THE RIGHT NOT TO MAKE AN APPOINTMENT TO THE ABOVE POSITION/S.
Applications
Click On The Link Below To Apply Online Application:
